9wickets takes the protection of your personal data extremely seriously. This Privacy Policy clearly outlines what information we collect, why we collect it, and how we keep it secure.
More than just a promise — 9wickets uses technology and policy to ensure your data stays secure.
Everything you type or submit on 9wickets is wrapped in SSL 256-bit encryption — no one can intercept it in transit.
Your name, number, or usage patterns are never sold to advertising companies or third parties. This is a non-negotiable policy at 9wickets.
BKash, Nagad, and card details are never stored on 9wickets servers. All payments are processed directly through the respective payment gateways.
When you log in to the app using fingerprint or Face ID, that data stays on your phone only — it is never sent to 9wickets servers.
You can request to view, correct, or delete your stored data at any time. That is your right.
You have full control over the messages and notifications you receive. You can opt out at any time from your settings.
This Privacy Policy applies to use of the 9wickets website (https://9wickets.wine) and mobile app. Please read it in full.
By creating an account or using 9wickets, you agree to this Privacy Policy. We believe you have the right to know — what information we collect and exactly how it's used.
9wickets has always aimed to explain these matters in plain, straightforward language rather than dense legal text — because a Privacy Policy that users can't understand serves no real purpose.
This policy applies equally to both the website and the mobile app. If you have any questions, write to us in Bangla at support@9wickets.wine.
9wickets only collects information that is strictly necessary to provide its services. No unnecessary data is gathered.
| Type of Information | When It Is Collected | Mandatory |
|---|---|---|
| Full Name | At Registration | Yes |
| Mobile Number | During Registration & Verification | Yes |
| Email Address | At Registration | Yes |
| Date of Birth | For age verification | Yes |
| National ID Card | During KYC Verification | For large withdrawals |
| Device & Location | For security verification | Automatic |
| Gaming History | While Using the Platform | Automatic |
Device information (IP address, browser type, operating system) is collected automatically for security purposes — to verify that logins are coming from authorized devices.
Every piece of data collected has a specific reason behind it. 9wickets never collects information out of curiosity or for general commercial purposes.
9wickets analyzes your gaming behavior — but only to protect you, such as detecting signs of excessive play and stepping in with support when needed.
9wickets stores your data on secure servers operated in accordance with international data protection standards.
Holding data longer than necessary goes against 9wickets' policy. Once the retention period expires, data is deleted automatically.
9wickets does not sell or share your personal data with advertisers or data brokers. However, a limited set of trusted partners may access certain data as necessary to operate the service.
These partners are bound by a privacy agreement with 9wickets. They may only use the data for their designated purpose — nothing beyond that.
Your information is never used for sending advertisements or for any third-party marketing purposes.
9wickets uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
You can disable cookies at any time through your browser settings. However, turning off certain cookies may affect how some features of the site work.
When you install the 9wickets mobile app, certain permissions will be requested. Each permission has a clear and specific reason behind it.
The app does not access your files, contacts, or messages. Requesting unnecessary permissions goes against 9wickets' policy.
Biometric data is never sent to 9wickets servers — it stays solely on your device and is verified only through your phone's own security system.
9wickets takes extra precautions with financial information. Details for bKash, Nagad, or cards go directly to the respective payment platform — nothing is stored on 9wickets servers.
9wickets will never ask for your bKash/Nagad PIN or OTP via message or phone call. If you receive any such request, treat it as fraud and report it to support immediately.
9wickets believes you should have full control over your own data. All of the rights below are available to you free of charge.
You can request to view any information we hold about you.
You have the right to request corrections if any of your information is inaccurate.
You can request deletion of your data unless we are legally required to retain it.
You can request that your data not be used for specific purposes.
You can request a copy of your data to keep for yourself.
You can opt out of marketing messages at any time.
To exercise any of these rights, email support@9wickets.wine or message us in Bengali via the in-app live chat. We typically respond within 7 business days.
9wickets uses industry-standard technology to protect your data. Security measures are regularly updated and tested.
In the event of a data breach, affected members will be notified within 72 hours.
9wickets strictly does not collect data from or provide services to anyone under the age of 18. Age is verified at registration, and ID documents may be requested if there is any doubt.
Any account found to belong to a minor will be suspended and all associated data will be deleted. Parents or guardians can report this to support@9wickets.wine.
9wickets may update this Privacy Policy when necessary. For any significant changes, you will be notified at least 7 days in advance.
Sharing personal information on an online platform can feel a little unsettling. Especially when financial transactions are involved — you're entering your name, number, and payment details, and naturally wondering where that information goes. 9wickets 9wickets understands this concern. That's why privacy has been treated as a matter of user trust from the very beginning — not just a technical checkbox.
Digital payments like bKash and Nagad have become a part of everyday life in Bangladesh. But many people hesitate to share that information on an online betting platform. 9wickets addresses this directly by integrating payment gateways in a way that sends your payment details straight to bKash or Nagad's servers — 9wickets never sees or intercepts that data in between.
KYC verification can feel uncomfortable for many — why do I need to submit my ID? The reason is the requirements of our international gaming licence and AML (Anti-Money Laundering) regulations. This information is collected solely to meet legal obligations — not for advertising or sharing with third parties. Once KYC is completed on 9wickets, you won't need to go through it again.
For those who wonder why gaming history is kept — there are two reasons: first, dispute resolution (if there's ever an issue with a bet, it can be verified against the record). Second, responsible gaming monitoring — to identify if someone is playing at unusual levels, so we can step in and help at the right time. This data is never shared with anyone.
The rights outlined in the 9wickets Privacy Policy are not just words on paper. Requesting data deletion, downloading a copy of your data, opting out of marketing — all of this is genuinely possible. Contact support and action will be taken within 7 business days.
9wickets plans to add more advanced privacy tools in the future. A "Privacy Dashboard" is coming to the app, where you'll be able to see exactly what data is stored and manage it yourself — without needing to contact support.
You've read our Privacy Policy — now sign up with confidence. SSL encryption, fast payments via bKash, and 24/7 support are all ready for you.
To view the full Terms of Use Terms & Conditions Read.
About Gaming Limits & Self-Exclusion Here Learn more.
For data requests or enquiries: support@9wickets.wine — you may write in Bangla.