9wickets Terms & Conditions — Complete Terms for Accounts, Betting & Payments

By creating an account, using the platform, or accessing any service on 9wickets, you are considered to have fully accepted these Terms & Conditions. These terms apply to both the website and the app.

9wickets reserves the right to update these terms and conditions at any time. Users will be notified in advance of any changes. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

To become a member of 9wickets, you must register with a valid email address or mobile number. Only one account per person is permitted. Opening multiple accounts is strictly prohibited and may result in account termination.

All information provided at registration must be accurate and complete. Identity verification (KYC) may be required before withdrawals can be processed — a National ID or birth registration certificate may be needed.

• Your correct name, age, and contact details are required.
• Members are responsible for keeping their account password secure.
• Your account must not be shared with or used by anyone else.
• If you notice any suspicious activity, report it to support immediately.
• Without KYC verification, large withdrawals may be delayed.

9wickets strictly does not serve anyone under the age of 18. Providing your date of birth at registration is mandatory. Proof of identity may be requested at any time if there is any doubt.

If younger family members have access to your phone or device, keep the app locked or enable biometric login. To learn more about our responsible gaming tools, visit our Responsible Gaming View page.

9wickets supports all popular payment methods in Bangladesh. When making a deposit, payment must come from your own account — any payment made through a third party will be subject to verification.

• Minimum deposit: ৳200.
• bKash, Nagad, Rocket, bank cards, and bank transfers are accepted.
• Deposits typically arrive in your wallet within 2–5 minutes.
• Third-party deposits are not permitted.
• 9wickets is not responsible for incorrect transactions.

*Daily limits may apply to accounts that have not completed KYC verification.

To make a withdrawal, select the amount from your account wallet and choose your preferred payment method. Funds sent via bKash and Nagad typically arrive within 5 to 15 minutes.

• Minimum withdrawal: ৳300.
• Withdrawals are only processed to your own registered payment method.
• Wagering must be completed before withdrawing any bonus balance.
• KYC verification may be required for your first withdrawal.
• Bank transfers may take 1–3 business days.

Every bonus offer at 9wickets comes with specific terms. These terms are clearly stated on the promotions page. Claiming a bonus means you agree to those terms.

• The welcome bonus applies to the first deposit only.
• Withdrawals are not permitted until the bonus wagering requirements have been completed.
• Bonuses must be used within the designated validity period.
• Multiple bonuses cannot generally be used at the same time.
• Bonuses may be voided if unusual betting patterns are detected.
• Maximum withdrawal limits apply to free spin winnings.

Once a bet is confirmed at 9wickets, it cannot be changed. In Live Betting, technical delays may cause a gap between events on the pitch and the bet being placed.

• Minimum bet amounts vary by game and event.
• If a match is cancelled, the bet is voided and your stake is refunded.
• Bets recorded during a technical fault are considered valid.
• Bets placed after odds have changed will be settled at the updated odds.
• Maximum win limits may apply to certain events.

For parlay bets or multi-selection bets, if any one selection is voided it will affect the overall bet. It is the member's own responsibility to verify the terms of each bet.

9wickets reserves the right to immediately suspend any account involved in the activities listed below, and balances may be forfeited.

• Opening or operating multiple accounts.
• Misusing bonus offers or engaging in bonus abuse activity.
• Use of fraudulent or false payment information.
• Automated betting using software or bots.
• Manipulating game outcomes or defrauding other members.
• Money laundering or any form of illegal financial transactions.

You can close your account at any time. For permanent closure, contact our support team. For a temporary break, you can pause your account from the app's settings.

• Temporary break: from 24 hours up to 6 months.
• Please withdraw your balance before permanently closing your account.
• If an account is closed due to a rule violation, the remaining balance may be forfeited.
• Data from closed accounts may be retained as required by law.

9wickets is committed to protecting the personal information of its users. Your data is never sold or shared with third parties. To learn more, visit our Privacy Policy Read.

• All data is secured with SSL 256-bit encryption.
• Payment details are not stored on our servers.
• Biometric data stays on your device only — it is never sent to our servers.
• Information may be disclosed to authorities when required by law.

9wickets believes betting and gaming should be fun — not harmful. That's why free responsible gaming tools are available to all members.

• You can set your own daily deposit limit.
• Use the session timer and cooling-off period features.
• If you feel you have a problem, take advantage of the self-exclusion option.
• Information on professional support services is available from our support team.

9wickets strives to maintain maximum uptime, but temporary service disruptions may occur due to maintenance or unforeseen circumstances. A specific policy is followed for bets that remain unsettled during such periods.

• Incomplete bets caused by network issues are subject to review.
• Deposits and withdrawals may be delayed during maintenance periods.
• Results recorded during a technical fault are final.
• If you notice an issue, take a screenshot and report it to support.

If a dispute arises, please contact our support team first. 9wickets follows a defined process for resolving disputes.

• Step 1: Submit a complaint via live chat or email.
• You will receive an initial response within 72 hours.
• Complex cases may take 7–14 business days.
• 9wickets' decisions shall be considered final.

9wickets may modify these terms and conditions, in part or in full, at any time. For significant changes, users will be notified at least 7 days in advance.

Continued use of the platform after any changes are made constitutes acceptance of the updated terms. A history of changes is provided below.